Return policy


  1. To avoid a charge on your account, returned goods must be shipped back to manufacturer within 30 days.
  2. Only items that have been purchased directly from the manufacturer can be returned for repair or replacement.
  3. You must attain a Returned Merchandise Authorization (RGA) number from manufacturer prior to returning any product. Any return that is made without an RGA number will be rejected. Send an email to to obtain the RGA number from the manufacturer.
  4. Damaged centrifuge machines that are under warranty may be replaced with a new or refurbished machine until the repair is completed. The customer must return the replacement machine prior to receiving the repaired machine.
  5. In the unlikely event that a machine is not repairable, a new or refurbished machine will be used as a replacement.
  6. The customer pays all shipping charges.
  7. Items that arrived damaged can be returned provided that the items are returned unused.

Items ineligible for return:

  1. Sterile disposable products.
  2. Expired disposable products.
  3. Capital equipment with expired warranty.

How to Ship your item back to Manufacturer

To ship your return item(s) to manufacturer please follow the instructions below:

  1. Email the request to, to begin your return.
  2. Provide the following information in the email:
    1. Sales order number or purchase order number.
    2. Product number and quantity to be returned.
    3. Serial number/lot number.
    4. The reason for RMA request.
  3. Once completed, the following documents will be provided to the customer by email with shipping instructions before shipping the alleged defective product(s):
    1. Return Goods Authorization (RGA) form for the customer to fill out.
    2. A return shipping label (only provided for damaged products).
    3. Package your product and ship to the provided address.


There are no refunds or credit issued for returned items. All sales are final. Damaged or non-compliant products that are approved for return can only be replaced with the exact or similar product.